+ Can you find parts for me instead?

Yes, for more information click here.

+ Can I pay with a credit card?

Yes, we accept all major credit cards. For purchases over $500 we prefer bank transfer.

+ Am I charged anything if I’m not the highest bidder?

No. You aren’t charged a cent unless you win an auction. If you are outbid, your payment will be refunded to you.

+ Can you buy parts from UpGarage? Any other store?

Yes, we can buy parts from anywhere in Japan. We have forms to buy from stores, and there are instructions for browsing UpGarage here.

We can! Click here.

+ Can you give me a price quote on an item?

Unfortunately due to a high volume of requests we don’t do quotes over email. Browsing is free, and our guides should be able to help you find what you’re looking for, so you can always take a look and get an idea of what you should expect to be paying.

+ What happens if two members bid on the same item?

Our system just places bids. It will bid for whoever bids higher.

+ Can I cancel a bid?

Generally no, but if you email us ASAP after mistakenly placing a bid, we may be able to catch it before our system is able to.

+ My shipping address has changed since I bought my items. What do I do?

Send us an email with your username (email) and the items you purchased, along with your updated address.

+ How long does it take to fill a container?

A container generally takes 30-45 days to fill. We are constantly buying parts, plus our members, so they fill up pretty quickly.

+ Once the container leaves, how long until it gets to the your warehouse in the USA?

Once they leave Japan, containers take anywhere from 3 to 5 weeks to get to the USA. There are a lot of variables, including weather, customs inspections, pickup at the port, and so on.

+ Can you fill containers for my business? Do you offer bulk discounts?

Yes. Use the Contact page above and send us an email – we’ll take it from there.